ISO 9001 – Quality with system
The quality management standard ISO 9001 is the most widespread and most important national and international standard in quality management (QM). Certification according to ISO 9001 is possible for companies and organizations of all sizes and in all industries and forms the basis for the continuous improvement process of the company’s internal quality management system (QMS).
ISO 9001 defines the minimum requirements for a quality management system that companies must implement in order to meet customer requirements and other requirements for product and service quality. With the introduction of a QM system, it is possible to
- the transparency of operational processes is increased
- higher customer satisfaction can be achieved
- the error rate and thus costs are reduced
An essential principle of ISO 9001 is process orientation.
A process-oriented QM system accompanies all essential operational processes and puts them to the test. This allows optimization possibilities to be uncovered even in good organizations.
Further information on ISO 9001 can be found here.